Privacy Policy

Last Updated: April 4th, 2024

Welcome to LANGTAIL.COM s.r.o. (“we”, “us”, or “Langtail”). We provide a platform for creating, managing, and testing language model prompts, along with real-time monitoring and debugging capabilities to our users (“you”). To provide our Services, we need to collect some of your personal data, whether you are using https://langtail.com/ (“Site”) or are using our platform (“Platform”) — collectively, our “Services”. This Privacy Policy (the “Privacy Policy”) is intended to inform you about our practices regarding the collection, use, and disclosure of information that you may submit to us when using our Services. This Privacy Policy should be read alongside, and in addition to, our Terms of Use. Unless otherwise defined in this Privacy Policy, terms used have the same meaning as in the Terms of Use.

This Privacy Policy may be updated to reflect changes in legislation, so please review it now and then. You can always find the most recent version on our Site. If we make substantial changes, we will try to provide a notice prior to any changes taking effect. What constitutes a substantial change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Services.

The Privacy Policy only covers data processing carried out by us. The Privacy Policy does not address, and we are not responsible for, the privacy practices of any other parties.

We do not knowingly collect or ask for information from people under the age of 18. If you are such a person, please do not use our service or send us your information. We delete information that we learn is collected from a person under the age of 18 without verified parental consent.

Who processes your data

Your data is being processed by our company LANGTAIL.COM s.r.o., ID No. 19868987, with its registered seat at Záhřebská 562/41, Vinohrady, 120 00 Prague 2, the Czech Republic, file No. C 393016 maintained by the Municipal Court in Prague ("Langtail", "we", "us", or "our").

To learn more about data management or if you have any other questions, please contact us at support@langtail.com.

What data is processed

We may collect the following types of information about you:

Personal Identifiable Information

Through our Services, we may collect and process information that can be used to identify or contact you as an individual known as your personal identifiable information (“PII”), including but not limited to:

• First and last name
• email address
• payment and delivery details
• personal experience with our Services
• and other PII you may provide to us

Technical Information

We and/or our authorised external service providers may automatically collect technical data when you visit or interact with our Services. Technical data may include, in particular:

• the URL of the site visited before using our Service
• the time and date of user visits
• IP address
• the browser name and type
• the type of computer or device accessing our Service
• time spent on the Service and other similar technical information

In a limited number of cases it is possible to use technical data and identify you as an individual, thus making them PII, however, we never use technical data to identify you as an individual.

We use technical data to:

• Provide, operate, and maintain our Services
• Improve, personalize, and expand our Services
• Understand and analyze how you use our Services
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service
• To provide you with updates and other information relating to the Services, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Cookies

We use cookies to collect information about your activity across our Services. A cookie is a small piece of data that the Service saves on your device each time you visit. Information collected in this way may include IP address, browser type, operating system, referring URL, website activity information, dates and times of visits to the website.

Types of cookies

Depending on the source and control of cookies, we distinguish between:

• first-party cookies, which are created directly by the visited website; and
• third-party cookies, which are created on the visited website by other websites (e.g. advertisements or images, and these cookies are not under the control of the operator of the website concerned)

Depending on how long cookies are stored on your device, we distinguish between:

• temporary cookies, which are deleted after your visit to the website has ended; and
• persistent cookies, which are stored on your device after you have finished visiting the website, for a period of time determined by the specific cookie.

Depending on the function and purpose for which cookies are used, we distinguish between:

• necessary cookies - we use essential cookies to ensure the proper functioning of our website and to enable you to navigate the website and use its basic functions. These cookies are essential for the use of the website and we do not need your consent to use them;
• analytical cookies - we collect analytical cookies for analytical purposes to understand how our website is visited and used. The data collected will allow us to further improve our website;
• preference cookies - we use cookies to remember your actions and preferences so you don’t have to keep re-entering them whenever you come back to the Site or browse from one page to another.
• marketing cookies – we use these cookies to target advertising according to your preferences.

An overview of all cookies we use, including their source, purpose and retention period, and the provider for third-party cookies can be found here.

What are the purposes and legal basis for processing your PII?

We process your PII in order to:

Provide our Services to you. This purpose includes mainly the following processing activities:

• creating and providing your account from PII you provide upon registration;
• informing you about updates and new features of our Service;
• notifying you about updates of our Terms of Use and this Privacy Policy;
• responding to you in relation to any queries you may have with respect to our Services;
• resolving potential agreement-related troubleshooting problems and disputes.

We process the email address, payment information and other data provided by you voluntarily when you use our Service.

How we share your personal data

We only share your PII within Langtail and with those of its employees, contractors and affiliated organizations that need to know the information in order to process it on Langtail’s behalf or to provide the Services and those that that have agreed not to disclose it to others.

We do not share your PII with other recipients unless one of the following circumstances applies:

It is necessary for the compliance with our obligations towards you. To the extent that our external service providers (sub-processors) need access to your PII to help us perform our Services for you, we have taken the appropriate contractual and organizational measures to ensure that your PII are processed in accordance with all applicable laws and regulations.

It is necessary for legal reasons. We may share your PII with recipients outside of Langtail if we have a good-faith belief that access to and use of your PII is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, security or technical issues; and/or (iii) protect the interests, properties or safety of Langtail, our users or the public as far as in accordance with the law. When possible, we will inform you about such processing.

What is the storage period

Langtail stores your PII only if it is legally permitted and necessary for the purposes for which the data were collected or we are legally obliged to do so.

Your rights

Under the stipulated conditions, you can exercise all of the rights listed below, which are granted to you by legislation on the protection of personal data, in particular the General Data Protection Regulation (GDPR):

• right to rectification of inaccurate of incomplete personal data;
• right to obtain your personal data and transfer your data to another controller;
• right to object to the processing of your personal data;
• right to restriction of personal data processing;
• right to erasure of personal data;
• right to withdraw provided consent with processing;
• right to a complaint with the competent supervisory authority;

Please note that if you request us to restrict or erase certain processing of your personal data, this may lead to fewer possibilities to use our Services and Site.

How to use your rights. You may exercise your rights above, free of charge, in writing by sending a letter or email at support@langtail.com. We may require confirmation of your identity depending on your request.

Data security

We take all reasonable, appropriate security measures to protect our customers from unauthorized access to or unauthorized alteration, disclosure or destruction of PII we hold. Measures include, where appropriate, encryption, firewalls, secure facilities and access rights systems. Should despite the security measures, a security breach occur that is likely to have negative effects to your privacy, we will inform you about the breach as soon as reasonably possible. If you have any questions, feel free to contact us at support@langtail.com.